When I ran the call center at Charismatic Software, we launched an on-call system to allow off-the-clock agents to log on and take overflow calls as needed, keeping our hold times under two minutes and customer-sat ratings high. At the same job, I built an agent training system that gave more senior agents Mentor Points for working in groups or on-one-one with newer arrivals — and reduced turnover by twenty percent in one year. I was struck by your observation in last month’s Call Center Manager magazine, “Capacity planning is the next frontier for savvy Call Center managers.” Given XYZ Inc.’s rapid growth and the spate of recent mergers among your competitors, I can just imagine the capacity-management issues you’re facing. I wouldn’t be surprised to learn that customer experience, employee training and retention are also major issues on your 2010 agenda. I’d love to talk with you about XYZ’s call center opportunities when your schedule allows. Last week we talked about why the black hole is your worst-odds job-search channel. We won’t get a job by pitching resumes into the Black Hole. We’ve got to find ‘our’ hiring manager, and reach out to him or her directly.If the employer you’re targeting is on the small side, with a few hundred employees or fewer, your target decision-maker may be the head of your function. If the employer is larger, your decision-maker may be a few layers down from that functional VP.How to Find A Decision-Maker’s Name: If you’re targeting the VP of your function, the odds are good that you’ll find that person on the company’s website. Piece of cake! If you’re looking for someone a bit further down in the organization, here are four ways to find the name of your very-possibly next boss:Conduct a LinkedIn search on the company’s name and your target person’s most likely title.Use ZoomInfo.com to find the manager you’re looking for.Google the company name plus the title — ‘your’ manager’s name may pop up in a search result.It’s easy to find a mailing address for your manager, once you’ve got a name. If you check LinkedIn and check with your three-dimensional network and can’t find a conduit person (someone who knows your hiring manager, who’d be willing to make an introduction for you) then your best bet is to send a snail mail letter straight to the decision-maker’s desk.Now, Spot the Pain Finding the decision-maker’s name is fairly easy, unless your target organization is a huge company like IBM. After you’ve got a name and a street address, your next job is to spot the pain the employer is facing — that is, the reason for the job opening.Every job opening springs from some sort of business pain. If there’s no pain, there’s no opening. If things were working perfectly, why would the CFO approve a job opening? Your job is to spot the business pain and show the decision-maker how you’ve surmounted a similar problem in the past.You can extrapolate the business pain from the job ad itself, at least fifty percent of the time. Read the job ad carefully, and ignore the list of requirements — X number of years of this, and Y years of that and certification in Z. We don’t want to write a letter to talk about those requirements. They aren’t central to the job opening. We want to talk about the pain, instead.Identify A Company’s Pain: It Isn’t Rocket Science There are only so many kinds of business pain — there’s growth-related pain, and contraction-related pain. There’s acquisition-related pain and globalization-related pain. If we can’t see the pain staring up at us from the job ad, we’ll move to the company’s own website and read as much as we can. From there, we’ll move to Google News to see what the rest of the world has to say about ‘our’ company.Here’s an example. If we’re applying for a call center manager job and the job ad talks a lot about training staff and motivating staff, we’ve already got something to write about. Let’s do a bit of our own research to see how ‘our’ employer stacks up against its competitors. We can do a Google Blog search, and check Yahoo! message boards as well as visit Glassdoor.com to get the scoop on the company we’re targeting. We may learn that the company is number three in its market, and that turnover is high. Glassdoor users on the payroll say that the training in the call center is weak and motivation is low. That is business pain! If we’re up for the challenge of turning things around, we can write a pithy ain letter to the VP of Operations, a.k.a the hiring manager.Here’s an example:Dear Rodney, Yours,Cassandra MartinA good pain letter is conversational and direct, with no old-school flotsam like “I’m a results-oriented professional” but with at least one concrete, relevant story. Our job is to let the hiring manager that we can imagine the sort of dragon that’s flying around his castle walls this very minute – and that we’ve slain the exact same dragon before.
We’ve talked before about performance reviews, and tips to handle a difficult or negative review. Since then there’s been a fair amount written about changing performance reviews altogether. In a social media world, especially with younger workers, waiting six or 12 months to for a review just doesn’t make sense.While most people dread reviews, they can be a really positive experience if they are frequent – almost real-time. In addition to supporting my theory that reviews should hold No Surprises for the reviewee, a weekly or monthly check-in can prevent the accumulation of bad feelings, grievances, shortcomings and transgressions. Managers would also benefit – they dread reviews as much as employees.Here are 6 tips to make reviews a regular, straight-forward and helpful process:Ask your manager for written objectives with specific ties to corporate goals. Take the objectives and tie them to a timeline of actions and tasks. Break this list into a monthly spreadsheet and prioritize tasks.Set up a monthly objectives review with your manager, and make sure the spreadsheet it updated for those meetings.If schedules allow, plan a weekly face-to-face that’s less formal but lets critical issues get the attention they deserve – before they go into the red zone.Take notes during the face-to-face and the monthly meeting. Update your spreadsheet as needed and make sure to send a copy to your manager after the meeting.Ask how things are going. Invite your manager to be direct. Don’t flinch if what you hear isn’t all roses; ask right then what steps the manager would like you to take to get things back on track.Look for events and opportunities to learn, and include them in your spreadsheet – show the boss you’re in it for the long haul and interested in continuous improvement.Of course, there are other things to keep track of that don’t fit into a spreadsheet. Remember to note your accomplishments and keep track of ways in which you have helped the company succeed.Remember to leave time in your schedule and spreadsheet for the inevitable last-minute projects and distractions that always pop up. About 15 percent of your time should be reasonably free to manage time-sensitive, unplanned tasks.Leave your emotions at the door during your monthly check-ins. This is a time to listen and learn, not a time to defend and react.Monthly check-ins are a good way to do exception-handling and manage expectations. Your responsibilities are bound to evolve on a timeline that’s a lot shorter than 12 months, so treat this meeting as a time to evolve your job to the next level.If your manager recommends improvements in one of your meetings, chances are it will be a slight mid-course correction and not a soul-killing rejection of your work. Treat performance appraisals as part of your routine, like checking for software updates and cleaning out your mailbox. You’ll be on top of things and less likely to get an unpleasant surprise.And always remember: your manager isn’t criticizing you, the person. He or she is setting expectations and making sure they are met. Constructive criticism is a lot easier to take in small doses. A once-a-month check-in can take the sting out of a request for a change in direction or attitude. Let us know if this approach helps you and your manager stay in alignment throughout the year.
Malaysia is considering halting the annual Formula One Grand Prix race after its contract ends in 2018 due to declining ticket sales and TV viewership.The government and race organisers are expected to meet on Thursday to decide whether the country should continue to host the race, state news agency Bernama reported on Monday.In a series of posts on his official Twitter account, the sports minister Khairy Jamaluddin said the costs of holding the race were too high, while the returns were limited. “When we first hosted the F1 it was a big deal. First in Asia outside Japan. Now so many venues. No first mover advantage. Not a novelty.” (Lewis Hamilton wins US Grand Prix to stay in F1 title chase)”F1 ticket sales declining, TV viewership down. Foreign visitors down b/c (because) can choose Singapore, China, Middle East. Returns are not as big,” he said.State oil and gas firm Petronas are the title sponsors for the F1 race in Kuala Lumpur. The company has been hit hard in recent times by the tumble in oil prices. (Nico Rosberg fastest in practice at US Grand Prix)The chief executive of the Sepang International Circuit (SIP), where the races are held, said ticket sales for the race had dropped since 2014 and initial reports showed this year’s TV viewership in Malaysia were the lowest in history.Razlan Razali told state news agency Bernama that although the venue had a ‘watertight agreement’ with license holders until 2018, a “temporary withdrawal from F1 could be beneficial for the country to take a break”.advertisementThe Malaysian Grand Prix was last held earlier this month, when Australian driver Daniel Ricciardo claimed his maiden win of the season. (Lewis Hamilton tops hot and fiery practice in Malaysia)The event was marred by controversy after nine Australians were arrested at the circuit for stripping down to swim wear printed with the Malaysian flag, angering locals who called the act a sign of disrespect.
Contrary to popular perceptions that Wankhede Stadium pitch for the third Test will be a rank turner, one of the MCA groundstaff actively involved with the preparation of the 22-yard strip stated that it is expected to assist slow bowlers only from the third day.”The wicket will be normal. It won’t turn on the first day and it can slowly start turning (assisting spin) from day three,” a source told PTI today.England are down 0-2 in the five-game series after the draw in the series opener at Rajkot and losses in the next two games at Vishakapatnam and Mohali. (Pacers in form, spinners delivering India a complete team: Nasser Hussain to India Today)The visiting team must win the game here in order to have a chance to square the series at Chennai, slated to host the final match from December 16-20.”No special preparations are being made. The World T20 and Ranji matches have happened here. We have to prepare well for an international match and we have done that,” he added.”We got 20 days to prepare the wicket as a Ranji Trophy game was shifted away from the stadium (to another venue). In our opinion, there will be little bit of bounce.””We are watering as per the usual procedure. There was a little dew factor that we had to take into consideration and have done watering accordingly. Because of the dew, we watered it less,” they added.The sources also dismissed news reports that instructions have been received from team management with regards to the preparation of the pitch.advertisementAnother MCA official said that “it will be good wicket” where one can expect good cricket, adding around 60-65 per cent season ticket sales have taken place so far.This will be the 24th Test match at this ground and the win-loss record in favour of the hosts is 10-7.Incidentally, England had won the last two matches they had played here – in 2006 and 2012 – after having lost three Tests on the trot.Their only victory prior to those three defeats was in the BCCI’s Golden Jubilee Test in 1980.The first-ever game between the two teams at this venue, in 1976, was drawn so that the win-loss record stands 3-3 between the two teams out of seven encounters. (India release injured Hardik Pandya, KL Rahul from Test squad)The stadium is hosting a Test match after three years and the last match which it hosted was the 200th farewell Test of cricket icon Sachin Tendulkar against West Indies in November 2013.Meanwhile, England will practise tomorrow morning while India will practise in the afternoon. The two teams have had an extended break after the conclusion of the third Test at Mohali.Most of the visiting team members had travelled to Dubai in the United Arab Emirates during the break and are scheduled to reach Mumbai tonight.
Cristiano Ronaldo has insisted that Real Madrid’s on-pitch “crisis” is no business of his as the Blancos continue to struggle without the record-breaking goalscorer. Ronaldo left Madrid over the summer for Juventus, with only Mariano Diaz arriving at the Santiago Bernabeu to replace the Portugal international up front. That decision has come back to haunt the club, who have looked uncharacteristically blunt in front of goal and even flirted with a record run without netting before Marcelo finally found the net against Levante on Saturday. Article continues below Editors’ Picks Man Utd ready to spend big on Sancho and Haaland in January Who is Marcus Thuram? Lilian’s son who is top of the Bundesliga with Borussia Monchengladbach Brazil, beware! Messi and Argentina out for revenge after Copa controversy Best player in MLS? Zlatan wasn’t even the best player in LA! Madrid nevertheless went down 2-1 to the Valencia club, their third Liga defeat in four games, although Isco opined that nobody was “crying” over Ronaldo’s absence. And Cristiano was similarly dismissive when asked by reporters about his former employers. “It’s all right. You cannot cry,” the forward said ahead of Tuesday’s Champions League clash between Juventus and Manchester United, another of his ex-clubs. “I do not have to talk about other clubs.”Everyone knows the story I had at Real Madrid and what is important, tomorrow’s game. It’s not for me to talk about the crisis of others.”Ronaldo went on to praise old boss Sir Alex Ferguson, while anticipating a tough 90 minutes against the club where he became a superstar. “It’s a huge emotional thing for me to come back. I know all about the history. I won trophies here – cups, leagues, Champions League,” he added.”Sir Alex Ferguson is someone I will never ever forget and I’d like to express my best possible wishes to him.”It will be a difficult game, we know United have a good team, they are at home, but we have our weapons and we have a chance.”If we play good, the way the coach wants, we have a chance to win the game.”Juventus and Man United currently occupy the top two spots in Group H, with the Italians holding a perfect six points and the Reds two back having drawn against Valencia and beaten Young Boys so far. Ronaldo, the Champions League’s top scorer of all time, will be hoping for better fortunes this time round, after receiving a red card in his competition debut for Juve for a hair-pull on Valencia’s Jeison Murillo.
Celtic’s Europa League campaign reaches a pivotal stage on Thursday, when they travel to Germany to face RB Leipzig.Brendan Rodgers’ side have three points to their name after being Rosenborg at home, but a 3-1 loss to Red Bull Salzburg at the beginning of October means they are tied on three points with the Bundesliga club, who also fell victim to the Austians in week one. After a sticky start to the season, the Hoops hope they have found some form after overcoming Hibs 4-2 in a thrilling match at the weekend, but they will be pushed to the maximum against the German side. Article continues below Editors’ Picks Man Utd ready to spend big on Sancho and Haaland in January Who is Marcus Thuram? Lilian’s son who is top of the Bundesliga with Borussia Monchengladbach Brazil, beware! Messi and Argentina out for revenge after Copa controversy Best player in MLS? Zlatan wasn’t even the best player in LA! Game RB Leipzig v Celtic Date Thursday, October 25 Time 5:55pm BST / 12:55pm EST Stream (US only) fubo TV (7-day free trial) TV Channel, Live Stream & How To Watch In the United States (US), the game can be watched live and on-demand with fuboTV (7-day free trial) .New users can sign up for a free seven-day trial of the live sports streaming service, which can be accessed via iOS, Android, Chromecast, Amazon Fire TV, Roku and Apple TV as well as on a web browser. US TV channel Online stream n/a fubo TV (7-day free trial) In the United Kingdom (UK), the game can be watched live on BT Sport 3 and streamed on BT Sport Live. UK TV channel Online stream BT Sport 3 BT Sport Live Squads & Team News Position RB Leipzig players Goalkeepers Gulacsi, Muller, Mvogo, Krahl Defenders Saracchi, Orban, Upamecano, Konate, Klostermann, Mukiele, Halstenberg, Hoppe, Bohmer, Talabidi, Rucker, Grimm, Jakel Midfielders Forsberg, Ilsanker, Laimer, Demme, Mekonnen, Hartmann, Majetschak, Bias, Winter, Kampl, Fontaine, Krauss, Ruhner, Stenz, Bottcher Forwards Sabitzer, Poulsen, Werner, Brumo, Cunha, Augustin, Krugen RB Leipzig have been rotating their squad heavily over recent weeks and are likely to continue doing so for this clash.Emil Forsberg is missing due to a muscle strain, while Marcelo Saracchi and Marcel Sabitzer are liable to come back into the team after minor problems meant that they did not feature at the weekend.Starting XI: Mvogo; Klostermann, Orban, Upamecano, Saracchi; Sabitzer, Demme, Ilsanker, Bruma; Cunha, Werner Position Celtic squad Goalkeepers Gordon, Bain, Hazard Defenders Hendry, Simunovic, Gamboa, Boyata, Benkovic, Lustig, Ajer, Ralston, Tierney, Izaguirre Midfielders Brown, Sinclair, Hayes, Morgan, Christie, Rogic, Ntcham, Mulumbu, McGregor, Forrest, Eboue, Arzani Forwards Griffiths, Edouard, Johnston Celtic will definitely be without James Forrest after he was sent off against Red Bull Salzburg in a 3-1 defeat at the start of the month.Kristoffer Ajer is sidelined through injury, while Nir Bitton is also missing.Meanwhile, there are concerns over captain Scott Brown, fellow central midfielder Youssuf Mulumbu and striker Leigh Griffiths.Starting XI: Gordon; Lustig, Boyata, Benkovic, Tierney; Ntcham, Brown; Christie, Rogic, McGregor; EdouardBetting & Match Odds Leipzig are priced at 4/9 to win, according to bet 365 , while a draw is available at 4/1. A win for Celtic is priced at 13/2.Click here to see all of bet 365’s offers for the game, including goalscoring markets, correct score predictions and more. Match Preview Celtic find themselves in the unfamiliar position of being second in the Scottish Premiership table, having made a disappointing start to the season both domestically and in Europe.The Hoops failed to qualify for the Champions League and lost two of their opening seven matches in the league – a far cry from the team that has swept the board domestically in each of the last two seasons.And while their immediate priority lies with picking up three points in Germany, a League Cup semi-final against Hearts at Murrayfield awaits on Sunday.Wins over St Johnstone (6-0) and Hibs (4-2) either side of the international break have lifted them out of crisis and restored the confidence of a misfiring attacking line. Another positive result in Germany would further restore the belief that the club are on the right track, though Celtic have not beaten Bundesliga opposition in their last nine meetings and are notoriously poor away from home in Europe.Leipzig, meanwhile, lie fifth domestically, but have lost only one of their eight matches, drawing three times.Ralf Rangnick’s side have never previously faced Scottish opposition and are seeking to make progress in what is just their second European campaign. But despite their relative inexperience, they are favourites for victory in this clash.
Ever since Aamir Khan and Salman Khan announced that both their wrestling-based films, Dangal and Sultan respectively, would release in 2016, people began wondering whose film would indeed be better.Salman Khan’s Sultan was the first to release. The bombastic drama focused on the exploits of Olympic gold medalist Sultan Ali Khan (Salman) and the story of his rise in the world of wrestling followed by his resurgence in the world of mixed martial arts.MOVIE REVIEW: DANGALHowever, while Sultan was an entirely fictional film, Dangal is based on the real-life story of Haryanvi wrestler Mahavir Singh Phogat who trained his daughters Geeta Phogat and Babita Kumari to become world-class wrestlers.Dangal, which releases today, has received rave reviews from the critics with many calling the film one of India’s best sports films. Others have lauded Aamir Khan for giving his finest performance till date in Dangal.While the debate continues to rage on among Salman and Aamir fans regarding which film is better – Sultan or Dangal – Salman Khan went ahead and took to Twitter to say that his family loved Dangal more than Sultan.My Family saw #Dangal today evening and thought it was a much better film than #Sultan. Love u personally Aamir but hate u professionally ! pic.twitter.com/sJlDG7u95c Salman Khan (@BeingSalmanKhan) December 22, 2016Salman also added that while he loves Aamir Khan personally, he hates him professionally.And here’s what Aamir had to say to Sallu’s tweet:@BeingSalmanKhan Sallu, in your “hate” I feel only love. “I love you like I hate you” ???advertisement Aamir Khan (@aamir_khan) December 22, 2016Well, here’s hoping the two Khans make a comeback on the big screen. After all, Bollywood have been eagerly waiting for their Amar Prem for more than two decades.ALSO WATCH: All you need to know about the Dangal girls Fatima Sana Shaikh and Sanya Malhotra
6th race: The Mystical Plate, 1600 M.6th race: The Mystical Plate, 1600 M.Cha Cha Cha (Mr.Devaraj Palaniswamy) 57 Tanveer FirstOwn Asset 58.5 C.Brisson SecondFortune Favours 60 ZulquarNain ThirdAcademus 51 Noorshed FourthAll RanWon by: 1-1/2L 1-1/4L 5-1/2Time : one min 38.72 secsTote :Rs.13 for win Rs.9 Rs.14 and Rs.6 for placesWinner Trained by: RahmathullaFavourite: WentworthSHP: Rs.46Quinella: Rs.152Forecast: Rs.146Tanala : Rs.355 on 6 tickets(More) PTI COR ROH RBS RBS
Serena Williams took her first step toward Australian Open title No. 7 and Grand Slam singles championship No. 23 with a 6-4, 6-3 win over Belinda Bencic.Williams broke the Swiss player’s service in the 10th game to clinch the first set. In the second set, she pulled out to a 5-0 lead but Bencic staged a comeback, breaking Williams’ serve the first time she served for the match.Serving for the match at 5-3, Williams double-faulted on her first match point before clinching it on her second when Bencic netted a backhand.The last time the pair met – in the Toronto semifinals in 2015 – Bencic won in three sets.Williams lost the Australian Open final last year to Angelique Kerber but won last year’s Wimbledon title to equal Steffi Graf’s Open era mark of 22 Grand Slam singles titles.Williams will play Lucie Safarova, who beat Yanina Wickmayer on Tuesday, in the second round.PLISKOVA CRUISESKarolina Pliskova has backed up her strong performance at last year’s U.S. Open with a first-round win at Melbourne Park, beating Sara Sorribes Tormo 6-2, 6-0 to open play Tuesday at Rod Laver Arena.The fifth-seeded Pliskova, who beat Serena Williams in the semifinals at Flushing Meadows last year before losing the U.S. Open final to Angelique Kerber, took a 4-1 first-set lead in under 20 minutes.Pliskova has never advanced past the third round at Melbourne Park, losing each of the last two years at that stage to Ekaterina Makarova.KONTA BEATS FLIPKENSadvertisementJohanna Konta has won her opening match at Melbourne Park, beating Kirsten Flipkens of Belgium 7-5, 6-2 to open play Tuesday at Margaret Court Arena.Konta was a surprise semifinalist at last year’s Australian Open, kick-starting a strong 2016 season which saw her break into the top 10 by the end of last year.The British player won last week’s Sydney International, dominating No. 4 Agnieszka Radwanska in straight sets in the final.
Chennai, Jan 22 (PTI) The jallikattu issue is likely to dominate the Tamil Nadu Assembly session beginning tomorrow with the AIADMK government set to move a bill to replace the ordinance for the conduct of the bull taming sport and amend the PCA Act.The session, likely to be brief, is being held at a crucial juncture with the state witnessing raging protests over jallikattu.The assembly is meeting for the first time after late Chief Minister J Jayalalithaas death on December 5, 2016.Being the first session of the year, it would open with the customary Governors Address.The O Panneerselvam-led AIADMK government is all set to move the bill to amend the Prevention of Cruelty to Animals Act, with the main opposition DMK and its allies Congress and IUML, expected to lend their support.The bill would replace the ordinance, promulgated yesterday for conducting the bull taming sport after a three-year-long ban.Though it has a window of six months to replace the ordinance, the government has made it clear that the bill would be moved during this session itself.The protesters have dubbed the ordinance as a temporary measure and sought a permanent solution for the conduct of jallikattu. PTI SA VS RG
Opener Sunil helped India beat Australia by 124 runs in the ongoing Twenty20 World Cup for the Blind at the Rajagiri College in Kochi on Sunday.Sunil was in supreme form as he smashed 163 not out off 72 balls with 29 fours against the visitors.Put in to bat, India piled up a massive score of 272 in their allotted 20 overs with another opener Muhammed Farhan hitting 53 off 35 balls before being retired hurt.Iqbal Jafar scored a quick fire 30 of 13 balls.Chasing a mammoth 273, the visitors were bowled out for 144. Daniel James Pritchard was the top scorer with 32, followed by Matthew James Cameron (27).Skipper Ajay Kumar Reddy picked up two wickets for 11 runs.The hosts will now face New Zealand on Tuesday at Kalinga Institute of Industrial Technology (KIIT) Stadium in Bhubaneswar.
India’s batting coach Sanjay Bangar on Saturday termed Umesh Yadav, who has been providing the team with regular breakthroughs at crucial junctures, as “the most improved bowler” in the last one-and-half seasons. (One-off Test: Bangladesh batsmen defy India on flat pitch)While Umesh only picked two wickets on Day 3 of the one-off Test against Bangladesh, his two morning spells split into nine overs was termed by Shakib Al Hasan as the finest he has ever faced in his Test career. (SCORECARD)”Ever since the Delhi Test match against South Africa, we have seen him (Umesh) giving the breakthroughs that the team requires. So I think the reason for that many Test victories is not only the contribution of the spinners but the small contributions that the fast bowlers have made. (Watched Kohli bat on TV and now learnt a lot playing against him: Mehedi Hasan)”That’s why someone like Umesh stands out because I believe that he’s the most improved bowler in the last season and a half,” Bangar said.Bangar said all three pacers got the ball to reverse. (India vs Bangladesh, One-off Test, Day 3: Key Highlights)”All our three seamers were able to get the reverse swing. But Umesh (stood out) with his pace and the lengths that he bowled. Bhuvi (Bhuvneshwar Kumar) can bowl the conventional swing but Umesh can swing the ball both ways.Again Ishant (Sharma) bowls slightly back of a length but Umesh’s length allows him to swing the ball with the new ball and also with the old ball. He’s worked a lot on his wrist positions and balance at the crease.”advertisementFIVE-BOWLER THEORY WORKING WONDERSThe former all-rounder praised skipper Virat Kohli and coach Anil Kumble’s decision to have five bowlers which always keeps a team in the hunt for a decisive result. (India vs Bangladesh, Day 3: As It Happened)”You need to give a lot of credit to how the captain thinks and how Anil thinks about it. It’s very important that the bowling unit is developed in such a fashion that even when India tours overseas, spinners will have to play a particular role and role reverses for seamers, when they play in India,” said Bangar.With the likes of Umesh, Ishant and Bhuvneshwar getting prominent roles in home Tests, the situation has changed.”You need to develop a bowling attack that gives you results in all conditions. That is the thinking that goes behind, showing faith in quicker bowlers. You don’t see often in India that three spinners are playing but there are also two seamers in the line-up. Lot of credit should go to Virat and Anil for the way they have planned things for Indian cricket,” he said.More than 900 runs were scored in three days and Bangar believes that bowlers need to be patient.”Being patient on such surfaces also teaches you a lot. I remember a Test in Sri Lanka, we were 0-1 down, we were bowled around 350 and not getting the breakthrough. There was a session wherein we conceded 65 runs and got only one wicket.But that session was followed by a flurry of wickets. That teaches our bowlers to be patient in certain sessions and wait for batsmen make mistakes.”Build on consecutive maidens and making them sort of score through areas you want them to score of. Those are certain things that we as a bowling group certainly learn when we play on surfaces like this.
Australia off-spinner Nathan Lyon claimed four wickets in the final session to halt India’s progress and help restrict the hosts to 248 for six on the second day of the fourth and final Test on Sunday. (SCORECARD)At 157 for two, and with the dependable Cheteshwar Pujara and stand-in skipper Ajinkya Rahane looking set in the middle, India appeared to have the upper hand before Lyon (4-67) intervened after the tea break.Ajinkya Rahane scratchy, down on confidence: Sourav Ganguly to India TodayIn the first over of the final session, Lyon sent back Pujara for 57 and went on to dismiss Karun Nair, Rahane and Ravichandran Ashwin to deflate the hosts. (Dharamsala Test, Day 2: Key highlights)Ravindra Jadeja clobbered a couple of sixes and was batting on 16 at the close, while Wriddhiman Saha was on 10, having survived two reviews and a dropped catch.India are still 52 runs behind Australia’s first innings total of 300 in the decider of the four-Test series which is level at 1-1. (India vs Australia, 4th Test, Day 2: As it happened)Pat Cummins and new ball colleague Josh Hazlewood were aggressive in the morning session on a pitch which offered wholesome bounce to the pacemen.Hazlewood was rewarded for constantly attacking the line outside the off-stump when Murali Vijay edged him to Matthew Wade to depart for 11. (STATS: Ravindra Jadeja 10th Indian to achieve all-round double of 1000 runs, 100 wickets in Tests)Fellow opener Lokesh Rahul, then on 10, edged Cummins but the ball brushed Matt Renshaw’s finger tips at first slip before racing to the boundary.advertisementRahul was hit on the index finger of his right hand by a Hazlewood delivery but the right-hander recovered to score 60 and give India a strong start. (Cheteshwar Pujara breaks Gautam Gambhir’s eight-year-old record)The 24-year-old left well, drove elegantly and slog-swept Steve O’Keefe for a six en route to his fifth half-century of the series.The second-wicket partnership was worth 87 runs and was looking ominous until Rahul went for a wild hook, with the bouncer hitting the toe end of his bat before finding David Warner at mid off. (Lokesh Rahul seeks second innings redemption in Dharamsala)Rahane found himself in the line of fire and the otherwise dependable batsman made things difficult for himself by trying to pull and hook his way out of trouble.Pujara, who batted for more than 11 hours in the drawn third Test in Ranchi for his 202, played with characteristic calmness at the other end and brought up his fifty with a boundary off Lyon. (Gallery)The off-spinner claimed a major breakthrough when he ended Pujara’s nearly three-and-half hour vigil by getting him caught at short leg.Leading the side in absence of injured regular skipper Virat Kohli, Rahane fell to Lyon for 46 with Australia skipper Steve Smith taking a sharp catch at slip.Ashwin made 30 before he was trapped leg-before by Lyon.
Ahmedabad, Apr 9 (PTI) Having reached out to over 1.7 million kids already from all over the country, Mission XI Million is closer to its goal of introducing the game of football to 11 million children before FIFA U-17 World Cup kicks off on October 6. A marquee Mission XI Million Football Festival was held at The Arena by TransStadia here in the presence of All India Football Federation President Praful Patel, former Indian football captain Bhaichung Bhutia, Bollywood star Hrithik Roshan and TransStadia Founder & MD, Udit Sheth. Around 6000 children were seen at the festival engaging in a variety of fun activities including exhibition games. The lucky kids were felicitated and had the opportunity to show off their skills they have gained through the programme in front of Hrithik and Bhutia. Speaking at the festival, Patel, also chairman of the LOC for the FIFA U-17 World Cup India 2017, said, “Mission XI Million has managed to take the game out to the masses of the country. While it?s very heartening to see them embrace the game, it also bestows additional responsibility upon us to develop the game further. “This event is a watershed moment in the history of football in this wonderful state of Gujarat, and we hope over the next few months these kids who were felicitated today will sustain the interest and take it forward.” On behalf of The Arena by TransStadia, Founder and Managing Director of the facility Udit Sheth said, “We are extremely proud to have hosted the marquee MXIM Football Festival here. As one of the most technologically advanced football stadiums in the country, we hope that visiting players and fans alike will aspire to for similar set-ups across India. “We want to thank FIFA, AIFF, and the Government of India for the opportunity and strive to become Indias backbone for sport,” he said on Saturday. A legacy project of the first FIFA tournament that will be held in six cities of the country, the marquee MXIM festival in The Arena, TransStadia, proved to be another milestone in the journey of the project. PTI PDS PDSadvertisement
If you’re not tracking, or not tracking well, here are some tips to get started: Build definition of measurable objectives into your marketing planReinforce your colleagues’ understanding of the value of marketing, and its support for your work by including them in your planning process. That’s the best way to ensure expectations are clear and establish a broad understanding of how marketing contributes to programmatic and organizational success. It’ll never work if you’re the only marketing cheerleader.Track on an ongoing basis, to enable quick course correction, rather than waiting till the end of a campaign.Harvest the low-hanging fruit — the tracking data that’s inexpensive and easy to get and understand. Analytics your Web site, blogs, e-newsletters and mobile phone campaigns is a great way to start. Dive into Google Analytics today if you’re not already analyzing these channels. Lots to learn, for free.But readers, whatever you do, don’t just give in to a proposed budget cut for your department. Consider the options with as much creativity as you bring to your marketing work. Then shape your strategy and come back with a creative solution that will let you and your colleagues continue to build the bottom line necessary to carry out your mission. Tracking should include: Direct Marketing (online and mail):Response rate.Dollars earned per dollar spent (return on investment, or ROI).Media relations:Development of media relationships.Coverage by media type (newspaper, magazine, Web, broadcast).Actions that result: Increase in donations, volunteers, new program participantsPublic Speaking:Number of speaking engagements and presentations (and audience count and feedback). Nothing’s more important now than ensuring your organization’s leaders get that cutting marketing back now is a BAD MOVE! No program succeeds without participants; no service lasts without users; few organizations stay healthy without a strong donor and volunteer base — and marketing is the way that these groups are reached, engaged, retained and motivated to act.Challenge your organization’s leaders NOW if they’re shying away from investing in marketing. If they do, your nonprofit will really suffer longterm. That’s what you have to point out — as diplomatically as possible. And far better than just talking about it, you have to prove it.Rather than taking a defensive position when faced with budget cuts, proactively respond to your leadership’s challenges with either or both of these proposals:Leave our budget untouched, and we will increase X by X in the next fiscal year. Even better, if you will increase our budget by X percent, we’ll increase X by an additional X percent.Let the marketing and communications team work with the current budget for the next two years, and we’ll deliver an X percent increase in revenues (donor and/or earned income) in that time.But to make good on your promise, you have to craft a plan tying marketing work directly your goals, and track the impact of every effort before, during and after the work to enable ongoing course correction. Otherwise, you might as well throw your marketing resources out the door.Arm yourself with as many hard stats and success stories as you can. Talk about what colleague and competitive organizations are doing, and what you’ll lose if your organization retreats now. Show your case, always more effective than telling it. But do it now, proactively. It’s the only way to prove the value your efforts contribute to your organization. About the AuthorNancy E. Schwartz helps nonprofits succeed through effective marketing and communications. As President of Nancy Schwartz & Company (http://www.nancyschwartz.com/), Nancy and her team provide marketing planning and implementation services to organizations as varied as the Robert Wood Johnson Foundation, Center for Asian American Media, and Wake County (NC) Health Services.Subscribe to her free e-newsletter “Getting Attention”, (http://www.nancyschwartz.com/getting_attention.html) and read her blog at http://www.gettingattention.org/ for more insights, ideas and great tips on attracting the attention your organization deserves.
AdAge had a column today about how big brands sometimes stumble on Facebook, and it has some useful lessons for nonprofits.Michael Scissons says that engagement on the Facebook walls of leading brands is down 22%. He blames that on marketers providing poor content that does little to build relationships. He points to a few problems:1. Lots of transactional, spammy filler and contests by the brands – which might work once but don’t build engagement over time2. Too many posts – sometimes as many as 20/week. He says 6 or 7 meaningful ones are better3. National, instead of more relevant local or regional content and approachesHe recommends focusing on relationship and measuring what Facebook fans do over time. For us, all this means looking at whether and to what extent our fans recommend us to others and if they take other actions to support our organizations. We might also look at donations, though remember: Facebook is not a fundraising machine. It’s an engagement tool. Just as brands need to “quit treating Facebook like a promotional wastebasket,” we need to ensure we don’t treat it like a PSA or fundraising appeal. So here’s my advice:1. Post really interesting content most days of the week2. Have conversations on your page with your supporters – this isn’t advertising, its engagement3. Focus on relationship first, fundraising secondI know this is common sense, but we’re still not following these basics. And, it seems, neither are the big consumer brands.
What are common challenges orgs face when trying to access the data they need and how can they overcome these challenges?HY: The most common challenge is that organizations don’t have a database that they know and love. For some, it’s hard to get data out of their system. For others, they don’t trust the data they do access.Here are four tips to help you start gathering this data:Take a look at this year’s survey questions. Print them out and identify what data you can easily find (like last year’s total income) and what might take a little more time to figure out (like retention rate). I’m a big fan of Heather Yandow from Third Space Studio. Heather produces a labor of love for small and mighty nonprofits: The Individual Donor Benchmark Report (IDBR). The IDBR highlights fundraising data trends for nonprofit organizations with annual budgets under $2 million. If you’d like to share your organization’s data for the next IDBR, please visit Heather’s website for more info.Keep reading this post to discover why the IDBR’s data is so valuable and to collect a few nuggets of wisdom from Heather about donor data.What is the IDBR and why should organizations care about the findings?Heather Yandow (HY): The Individual Donor Benchmark Report digs into the fundraising data of small and mighty nonprofits, those with annual budgets under $2 million.It’s a best practice that nonprofits need to set goals, track outcomes, and learn from past performance. But collecting and analyzing data in a vacuum only gives part of the picture. Organizations also need to the ability to measure the impact of their fundraising and compare it other organizations like theirs, as well as to the larger sector. That’s why we created the Individual Donor Benchmark Project.There is no other benchmarking resource for smaller organizations with individual donor fundraising programs. Simply put, the IDBR is a resource for nonprofits to see how they stack up. It helps answer questions like:Where is our fundraising doing well?What parts of our fundraising program might need a little more attention?What experiments could we try to improve our fundraising program? If you run into problems, know that you can skip a question or two on the survey. I know that sometimes a number just isn’t easily available, so you can just leave that question blank.From Network for Good: Don’t have a user-friendly donor database that can help you store, access, and analyze your donor data? Network for Good’s new donor management system is everything you need and nothing you don’t. Check it out now! Last year’s big finding was about how much more money organizations raised when they had a fundraising plan. Are you looking into that again this year or are you trying to determine new/different factors that contribute to fundraising success/misses?HY: Both! We are definitely digging in to our finding that a fundraising plan is the secret to individual donor success. To start, we want to get a better understanding of what a typical fundraising plan looks like. Does it include an annual development calendar? An analysis of the previous year? We’re hoping that getting more specific information will help identify the critical parts of the fundraising plan.At the same time, we will also be looking into other factors that may contribute to fundraising success, like Board participation in fundraising or the number of meetings organizations hold with donors and potential donors.If organizations want to participate in your research, what’s in it for them and how can they sign up?It’s easy to be part of the survey! Just visit http://www.thirdspacestudio.com/idbproject/ to learn more and start the survey.As a thank you for being part of the survey, you will receive:a results reports as well as the complete survey results to share with your colleagues and Boardan invitation to a special webinar just for survey participants to dig into the resultsa copy of official Individual Donor Benchmark Report and Infographica chance to win one of 50 coveted consultations with Ravela Insights, experts in donor data analytics, database strategy, and prospect identificationa chance to win one of five Grassroots Institute for Fundraising Training prize packs with a subscription to the Grassroots Fundraising Journal as well as a book from the Kim Klein Fundraising Series Consider all the many ways that you might get the data you need. Your database may produce a perfect report – but it might not! You may need to take a closer look at your data by putting it into Excel. Or, you might need to look at the report from your online payment processor to find information about online gifts and monthly donations. What data do you need to have in order to participate in the research?HY: We’ve tried to streamline the data organizations need to participate to only the most critical metrics. To participate, you’ll need to report numbers like:Organizational revenue and expensesTotal amount of individual donor revenue and number of donorsAmount raised online and number of online donorsYou can preview of the full set of questions on this site .We’ve also decided that none of the questions are required. So, if you are unable to answer a question or two (or five), that’s okay! Set aside one hour to dig into your data. You’d be surprised how much you can accomplish with one focused hour! And you might just get on a roll and keep going. Now, for something fun. On a scale from 1-10, how much do you love data?HY: I’m probably an eight. I do love data and spend a good bit of my time collecting data, training about data, and helping organization harness the power of data. But to be a ten, I think I’d have to be this guy. I’m not there yet!
Peter Hart started a company called Evrconnect in 2014 with the goal to provide small and medium-size nonprofits with powerful technology that was affordable and easy to use; including online fundraising pages, websites, donor management, and communication tools. Within a few years, Evrconnect and Network for Good teamed up to create our current integrated donor management system.“There’s no group of people who are more mission and purpose minded than nonprofits. I’m drawn to them because of their passion. Feeling like you’re a small part of what they’re doing is rewarding.”Q&A with Peter Hart, Product ManagerWhat do you do as product manager?I make sure that our products provide meaningful value to our customers. We talk with our customers, get consistent feedback, and turn that feedback into a prioritized list of opportunities where we can add value to the donor management system and help small nonprofits fundraise easier.What’s your experience with nonprofits?My family owned and operated a golf course in Indiana, so I grew up helping all kinds of nonprofits in the community with their golf fundraisers. Seeing how hard the nonprofits worked to raise money for their cause gave me a unique perspective and appreciation. It also gave me my initial purpose of wanting to help nonprofits fundraise. I decided early in my career that I wanted to combine my passion for creating innovative software with my strong desire to help make fundraising easier for nonprofits.What do you enjoy most about your work?Getting to work with so many nonprofits and be part of what they’re doing is inspiring and motivating. Our nonprofit customers are passionate about their cause and the needs of their community. Our goal is to help them fulfill those needs. I like figuring out the challenge of how we can make fundraising easier for them and how we can create opportunities to help nonprofits.What’s your favorite thing to do outside of work?I love to spend time with my wife, Bethany, and four awesome kids, Hunter, Ben, Hallee, and Sadie, which keeps me plenty busy. I still love to play golf when time allows and spend time on the golf course I grew up on, which my parents still run.Lightning RoundDream vacation? I’ll take a week in Disney with my family followed by a week in Hawaii with just my wife Most recent book read? The Little Ladybug My 1-year-old can’t get enough of this one…Last movie seen in movie theater? Oh boy…well, the last movie I remember seeing in the theater was Mission: Impossible — FalloutYour theme song? “I Hold On” by Dierks BentleyFavorite color? GreenRead more on The Nonprofit Blog
The Ligue 1 season was only a couple of minutes old when Moussa Doumbia made his mark for newly-promoted Reims.The Champagne side’s first signing of the summer was also the first to make a big impression as he gathered a long diagonal pass, cut in off his left wing and let rip with a shot that found the very corner of the Nice net to set his side up for an impressive 1-0 victory away from home.Since then, Reims and Doumbia have set about making the top flight their home. They are firmly ensconced in the middle of the table, with 25 points from 18 matches and in position to challenge for a European berth at the end of the season if they can maintain their form. Editors’ Picks Man Utd ready to spend big on Sancho and Haaland in January Who is Marcus Thuram? Lilian’s son who is top of the Bundesliga with Borussia Monchengladbach Brazil, beware! Messi and Argentina out for revenge after Copa controversy Best player in MLS? Zlatan wasn’t even the best player in LA! While it has been their defensive work that has been primarily lauded, their efforts at the other end of the field should not go overlooked and in Doumbia they have a player who is quietly making a positive impression in France.The 24-year-old already boasts impressive experience for a career that started in his native Mali with Real Bamako before he moved on to FK Rostov in Russia.“I spent four great seasons there but it took me time to adapt,” he admitted. “My best season was my second; I needed time to impose myself in that new environment.”An attacking midfielder, generally deployed on the flanks but versatile enough to feature in the middle, Doumbia played a significant role as Rostov finished second to CSKA Moscow in the 2015-16 season, notching three goals as he helped them into a Champions League spot.He was given his opportunity to shine against the likes of Bayern Munich, Atletico Madrid and PSV, but just as he seemed poised to cement his place in the team he was struck by a bout of bad luck.“After the Champions League it became more complicated. I injured my shoulder and lost my place,” he said.After a loan spell at Arsenal Tule, he returned to Rostov but never broke back into the team and was happy to move on in the summer on a free transfer, having sounded out compatriots Hamari Traore and Youssouf Kone, both former Reims players, about his prospective team.“I wanted to know that the values of the club were in line with mine and if the structure was good,” he said.Moreover, he believes that the style of the French top flight will allow his game to flourish and has committed himself to Reims until 2022.“In Russia, we defended a lot. Tactically, it’s very good and there are few spaces,” he said. “But the French league is more interesting technically and there are better players and more space.”Quick and enterprising in his play, it has not taken him long to catch the eye in France. Indeed, his success in the first half of the season is all the more remarkable given that he had not played competitively for eight months before joining Reims.There are, however, aspects of his game that he knows he must improve, with his goal tally something he is eager to increase over the coming months.After notching early for Reims against Nice, his next goal did not arrive until December 15, with a super sixth-minute strike in a 2-1 victory over Strasbourg. That goal helped him top the Ligue 1 Performance Index for that weekend, marking him out as the league’s outstanding player over that round of games and emphasising the undoubted potential that he holds.Now earning the game time he needs to develop, expect to see the wideman’s performances come on leaps and bounds in the near future
The freelance movement isn’t only about how we work. It’s really about how we live.The shift to more flexible work for tens of millions of Americans is having far-reaching effects on the nation’s economy — and on the real lives of those workers.Many freelancers would never give up the freedom (and responsibility) that comes with being an independent worker. Others think the freelance grind is a fair trade for the ability to follow their passions. And some would grab the first 40-hour-a-week-job-with-benefits they could find — if only those existed anymore.So, what does freelancing mean for the way you work and live?Please take a couple minutes to fill out this survey.Freelancers Union is trying to really understand how freelancers are changing the definition of success, and we need your insight to do it.Like I wrote in Fast Company recently, “Independent workers are establishing a new way to work–and in the process, they’re cultivating a new way of life. Success in 2014 is less about wealth than it is about value–the value of time, community, and well-being.”There’s no doubt freelancers are leading the way to what’s next.This survey will help us get there.(Oh, and if you take the survey, you’ll be entered to win a $250 gift card.)So, here’s the survey link again.Thanks for your help!(Official contest rules)